We all can agree sales in the 21st-century function massively differently from what they did a century ago - even a few decades ago! The principles remain the same (honesty, integrity, accountability) but a fact is, technology and automation has now replaced many essential elements of the sales process and probably made it in some ways more convenient. In fact, survey states that 91% of sales professionals do make use of technology as part of their work. This is an overwhelming majority that makes it obvious that technology has taken over. However, there's one essential component of the sales process that can never be replaced by technology...